Satono-yado RISHI, operated by MASS KIKAKU Co., Ltd., recognizes the importance of protecting users’ personal information and hereby establishes the following Privacy Policy.

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Article 1 (Personal Information to be Collected)

Our facility may collect the following personal information when making accommodation reservations and providing services:

• Name

• Address

• Telephone number

• Email address

• Nationality and passport number (for foreign guests)

• Dates of stay and usage history

• Payment information

• Identification document details

 

Article 2 (Purpose of Use of Personal Information)

The personal information collected will be used for the following purposes:

• Management and confirmation of accommodation reservations

• Check-in procedures and identity verification

• Preparation of the guest register and compliance with applicable laws and regulations

• Billing and payment processing

• Responding to inquiries

• Service improvement and prevention of troubles

• Contact in case of emergency

 

Article 3 (Provision of Personal Information to Third Parties)

Our facility will not provide personal information to third parties except in the following cases:

• When required by laws and regulations

• When requested by public health centers, the police, or other governmental authorities

• When it is necessary to provide the information to payment processors or reservation platforms

 

Article 4 (Management of Personal Information)

Our facility will take appropriate security measures to prevent unauthorized access, loss, leakage, or other incidents involving personal information.

 

Article 5 (Use of External Services)

Our facility may use the following external services:

• Reservation platforms (e.g., Airbnb, Booking.com, etc.)

• Payment processing companies

• Access analytics tools (when operating our own website)

Personal information will also be properly managed within these services.

 

Article 6 (Disclosure, Correction, and Deletion of Personal Information)

Upon request from the guest regarding the disclosure, correction, or deletion of their own personal information, we will respond appropriately.

 

Article 7 (Retention Period)

Guest registers and other information prepared in accordance with laws and regulations will be retained for the period required by law.

 

Article 8 (Changes to the Privacy Policy)

This policy may be revised without prior notice in response to amendments to laws and regulations or changes in operational policies.

 

Article 9 (Contact Information)

For inquiries regarding the handling of personal information, please contact:

MASS Co., Ltd.
3-30-1 Higashiyukigaya, Ota-ku, Tokyo
TEL: +81-3-3728-5505
Email: vacationtravel.rishi@gmail.com